Refund policy

At Labora, we want you to love your skin — and your products. If something isn't right, we're here to help.

30-Day Money-Back Guarantee
We stand behind everything we make. If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right.

How to start a return
To start a return, please contact us first at hellolaborabeauty@gmail.com with your order number. We'll confirm whether your item qualifies and send you instructions. Items sent back without first requesting a return can't be accepted.
Unopened items in their original packaging can be returned within 30 days of delivery. You'll need your order number or proof of purchase.

Damages and issues
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items can't be returned: perishable goods, custom or personalized products, gift cards, and sale items. We also can't accept hazardous materials or flammable liquids or gases.
For hygiene and safety reasons, opened personal care products can only be returned in the case of a quality issue. However, if you're not satisfied with your purchase, contact us within 30 days and we'll make it right — this is our 30-day money-back guarantee.
Questions about a specific item? Please get in touch at hellolaborabeauty@gmail.com.

Exchanges
The fastest way to get what you want is to return the item you have (once accepted) and make a separate purchase for the new item.

European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hellolaborabeauty@gmail.com.

Contact
Questions about returns or refunds? Email us any time at hellolaborabeauty@gmail.com. We're happy to help.